Copy of FAQ with collumns
Hi All! I wanted to make a little page where I address the most common questions I get over email or social media. Please note I have another page where I address baking tools and other things you might need to get started. Check it out here:
Ok lets dive in!
Q: How many breads will this starter make?
A: INFINITY BREADS!* As long as you keep it happy with it's favourite food (flour and water yum!) it will last a lifetime. The key is you never use it up completely, and even a teaspoon left over can be fed and will zoom back and be overflowing your jar in no time.
*If you don't bake enough, and don't discard before feeding your starter will grow exponentially and quickly consume all space in the known universe. Kensington Sourdough accepts no responsibility for Malthusian nightmare scenarios or AI risk.
Q: Is your starter gluten-free? Do you offer a gluten-free starter?
A: Sorry, there is gluten. Theoretically you could convert my starter to gluten-free (through feeding gluten-free flour over time) but I can't recommend you try as I've never tested myself. Check locally if you can, or you might try the Cultures for Health gluten-free starter on Amazon Canada or Amazon USA for American customers. I am sorry gluten-free mob!! There are so many of you and I want you to enjoy sourdough too!! Someone make an amazing gluten-free starter and email me please.
Q: How long will your starter last in dried form? Will it survive mailing to Arizona in the heat? The Yukon in the cold? Can I store it?
A: In 2019 a scientist revived dried starter from 4500 year old Egyptian pots. Apparently it was pretty good! In any event I have personally revived this starter that was stored in a cool dark place for three years and it roared back to life. It will freeze fine, but I recommend keeping the starter away from anything over 140F. As usual if you accidentally bake it or something similar and it shuffles it off its mortal crumb, just let me know and I will send you a new one for cheap or free, depending on how I judge the circumstances morally.
Q: Can I feed it Rye Flour? Can I feed it [some other fancy flour]?
A: Yes! Rye starters are great, and really it should do well on any flour. I use all-purpose for cost reasons as I go through A LOT of flour feeding and maintaining my starters. I like to save my fancy flour for baking. Note that when you switch up flours that you feed it there might be a day or two of reduced activity as the starter adapts.
Q: My digital scale is only calibrated to .1 gram and I am worried this won't be accurate enough to activate and feed the starter as precisely as I want to! How can we be perfect here, literally?
A: I want you to think of your starter as a unique pet (because it is) that lives in your unique environment (as it does)! You task is to develop instincts and learn how your one of a kind starter likes to be fed and maintained for optimal starter happiness. I know that this is a hard pill to swallow for the by the book perfectionists (you know who you are) but don't worry -- later when the starter is mature and you are baking you can control freak to your little heart's content!
During activation and the first few weeks, however, please start with my instructions but also use your senses and enjoy the process of figuring out what is working best. And please keep it thick!
Q: Your page says $5.99US but when I was checking out there was a different price in Canadian. What gives?!
A: The Shopify store has to be in one currency (CAD) but your payment will be processed in your home currency at the standard payment provider exchange rate. Please don't be alarmed if at some part of the process you see an amount displayed in Canadian Dollars. Its the exact same amount, just displayed in our weaker dollar -- $5.82 US = approx. $7.99 CAD for example! Sorry for any confusion, we are just like you except usually much colder and with more bears and moose running around. At the bottom of kensingtonsourdough.ca I added a currency selector so you can shop with prices displayed in Canadian or USD.
Q: Do you offer tracking?
A: Sorry no. The cost of shipping with tracking would add quite a bit of cost to the orders. This is a fun (and I think great) product that I love sharing, and I want it to be affordable to everyone, especially given the current economic climate.
"Official" shipping times are 4-6 days to the US and 3-5 within Canada. Please note that while the majority of my orders have been not too far off these timeframes, a small fraction of orders have been substantially delayed, likely due to COVID-19 challenges with the postal services. This has been improving with both the Canadian and US postal services of late, and all orders are making it eventually, but if you find that its been ten days or more since your order has shipped then please email me at email@example.com. I have no problem sending a second order to chase it that hopefully finds a faster truck. If you end up with two you will have a nice gift or a backup. I appreciate everyone's patience -- I also want you to get baking ASAP!
Q: Do you offer group orders?
A: Sure! Message me. I have accommodated fairly large requests for gifts to clients for example, and depending on the size of the order can offer a group rate and/or customized gift cards etc.
Okay happy baking everyone! Of course if you have any other questions please contact me at firstname.lastname@example.org and I will be happy to help. Ben